Subscription terms
Draft — pending legal reviewHow company plans, the free trial, billing and payment work on Ploy HR.
Version 1.0 · Effective 1 December 2026
Draft pending legal review. This is a working draft written for review. It must be approved by Norm Solution management and qualified counsel before any company is asked to accept it.
1. Parties and scope
These subscription terms are between Norm Solution Co., Ltd., which runs Ploy HR, and the company that registers a Ploy HR workspace. The account owner accepts them on behalf of the company. They cover company plans only; candidates and training centres are covered by the Terms of service.
2. Plans, limits and modules
Each plan has limits on employees, HR admins, active job postings and storage, and includes the modules listed on the pricing page. Employees count while their status is active or on leave. If you go over the employee limit, extra employees are billed at the rate agreed for your company, usually $1.50 per employee per month.
3. Free trial
A new company gets one free trial on the Starter plan, with Starter's modules and limits. The trial length shown when you sign up is the length you get, even if we change it later. No card is needed, and each company can have only one trial.
4. Prices, currency and VAT
Prices are in US dollars and exclude VAT. 10% VAT is added to every invoice and paid together with the price. We may change prices with 30 days' notice by email and in the app. A new price applies from your next billing period, never to a period you have already paid.
5. Billing periods
You pay monthly or yearly, in advance. A yearly plan costs twelve months less 10%. We issue each invoice 7 days before the period it pays for, and remind you 3 days and 1 day before it is due.
6. Payment
Pay by bank transfer or KHQR to the accounts shown on your invoice, then submit the payment and a receipt on the Subscription page. We verify payments within 1 business day. A paid period starts when its payment is verified.
7. Non-payment
If your trial or paid period ends without a verified payment, access stops at that moment. There is no grace period, but nothing is deleted. Access returns as soon as payment is verified, and the new period starts on the day of verification.
8. Upgrades and downgrades
You can upgrade at any time. The upgrade starts when its invoice is paid, and unused days of your current paid period are credited on that invoice. Downgrades start from your next period. If you are over a lower plan's limits, nothing is deleted, but you cannot add more people, admins or job postings until you are within them.
9. Cancellation and refunds
You can cancel at any time from the Subscription page, and access continues until the end of the period you paid for. We do not refund partial periods, except where the law requires it.
10. Data retention and export
We keep your company's data for 90 days after access stops or you cancel. During that time you can ask us for an export. After 90 days we delete your data only when you ask us to.
11. Module changes
Your plan sets which modules your company has. We switch modules on or off for your company only by agreement with you, for example as part of a custom plan.
12. Custom and Enterprise agreements
If your company signs a written agreement with us, for a Custom plan or otherwise, that agreement wins wherever it differs from these terms.
13. Support
Starter and Growth include email support. Professional and Enterprise include priority support. Custom plans get the support written in their agreement.
14. Changes to these terms
We tell you about changes by email and in the app before they take effect. Every version has a number and an effective date. If you keep using Ploy HR after a change takes effect, you accept the new version.
15. Governing law
These terms are governed by the laws of the Kingdom of Cambodia. Questions about them can be sent to legal@ployhr.com.